Delivery & Returns

We roast and ship Monday-Friday, excluding bank holidays. Orders will be shipped within 2 working days and arrive within 5 working days (usually sooner).

All orders under £25 have a flat rate of £3.50 for shipping. All orders £25 and over are shipped for free. Orders with free shipping will be shipped Royal Mail Tracked 48.

First class, next day or tracked shipping is also offered for an additional cost.

We do not ship outside of the UK.

Thank you for making an order through our website.

Unfortunately we are unable to offer a refund for a personal preference on our coffee beans. If your order arrives damaged, please make a claim with the carrier in the first instance.

 

If you wish to return or replace faulty kit or equipment please contact our customer service team. 

 

Please send us photos of the fault or damage, after we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

 

If anything is unclear or you have more questions feel free to contact our customer support team.

CONTACT OUR TEAM