FAQ'S

Q. Who are Nelson Coffee Roasters?

Nelson Coffee is an award-winning café and roastery in Eastbourne, East Sussex. Having first opened our doors in 2014 as an independent specialty coffee shop, we quickly became a beloved brunch café in Eastbourne and Sussex. In 2020, Nelson Coffee Roasters was born, in a quest to serve an even better cup of coffee. After several years of tireless research, continuous learning, and countless tastings, we honed our skills and are now incredibly proud of the coffee we roast. Since we started roasting our coffee in-house in 2020, we have had a phenomenal response from our cafe’s customer. This gave us the confidence to offer our high-grade coffee to a growing list of cafes, restaurants and even art galleries.
 

Q. What are the benefits of becoming part of the Nelson Coffee Family?

When you join the Nelson Coffee Roasters family, you’re not just getting access to the highest quality coffee – you’re also getting access to top-notch barista training as well as our support and guidance for setting up and/or running your hospitality business.
We understand how hard it can be to get your business off the ground while searching for sustainable ways to grow. Drawing from our extensive industry experience, we can help you to sidestep many of the pitfalls that some cafes encounter.
We believe in collaborating with other businesses in our community that align with our values, so when we work together, everyone benefits.
Nelson offers additional support, guidance, and training. With an inhouse marketing team, we can help to raise awareness of your company and location with features on our website, social media platforms and newsletter – which has 2,500 current subscribers and is growing fast.
Ultimately the goal is to discover local, likeminded brands to join the Nelson family. When we work together with businesses that we feel are a good representation of what we stand for at Nelson Coffee, paying attention to detail, and striving for quality, everyone benefits.

 

Q. Who are the people behind Nelson Coffee Roasters?

Nelson Coffee Roasters was co-founded by Ben and Lucy, who share a passion for high-grade specialty coffee. Their journey into coffee began in 2009, during their honeymoon in Nelson, British Columbia, where they discovered a specialty coffee shop that sparked their interest.
With 18 years of combined experience in the industry, they’ve since devoted themselves to learning and mastering all aspects of speciality coffee, eventually opening their own café in Eastbourne in 2014.

 

Q. What makes Nelson Coffee Roasters special?

We source and roast high-grade, specialty and seasonal coffee. In comparison to the commodity coffee typically used for wholesale supply, we can provide you with a sustainable, transparent product.
We have done the research into the sourcing the best high grade coffee beans and our roasting process, typically light to medium roast is tailored to highlight the inherent delicious flavour notes that specific coffee beans from different origins possess.
The term speciality coffee is reserved for the highest quality coffee beans, that are meticulously grown, harvester and processed. To be classified as such, the coffee must achieve a quality score 80 when graded on a 100-point scale by a certified coffee taster or a licensed Quality Grader.
At Nelson we go further than this, only working with coffee that has been graded 85 and above.
Simply put, the biggest difference in using our beans in comparison to regular beans, which are often mass-produced, is that ours is a transparent product, which tastes better and full of flavour.

Q. Do you have a range of coffee beans?

Yes, Nelson offers a diverse selection of ethically sourced, high-grade, and seasonal single-origin coffee beans.
Our collection includes beans from Brazil, Colombia, Ethiopia, Honduras, Kenya, Nicaragua, and Rwanda, each with their own unique flavour profiles.
We offer various roasts, including espresso and filter, and we always have a decaf option which is currently from Ethiopia.
2023 sees the launch of our first blend, the ‘Bear Blend’, a custom blend that combines a full bodied and sweet Brazilian coffee with a fruity and bright Rwandan coffee that perfectly complement each other, creating a unique flavour.

 

Q. Do you provide any training or support?

Absolutely, we offer great coffee with tailored barista training, ensuring you can deliver the best possible cup of coffee to highlight the quality of the bean and roasting process. Furthermore, we are also happy to offer support/advice, where needed, in the general running of your business.
Ultimately, our goal is to share our years of industry experience to help hospitality businesses like ours avoid common pitfalls and flourish.

Q. Can Nelson Coffee Roasters supply coffee machines, grinders, and other café equipment?

Yes, we can! We’re proud partners with La Marzocco, one of the finest espresso machine producers in the industry.
This means we can assist you selecting, sourcing, and installing the perfect espresso machine and grinders that are the best fit for your business.
In addition to this, we can also help you to source any other necessary café equipment you require.
We’re here to ensure that your business has everything it needs to be equipped and set for success.

Q. Can Nelson Coffee Roasters help if there are issues with our coffee machines or grinders?

Q. How can we get in touch with Nelson Coffee Roasters?